Insights from COVID-19: a Scottish local authority response


Working in partnership with Midlothian Council, the People Powered Results team applied our ‘Listen and Learn’ approach to engage with staff from across the council ranging from social workers, refuse collectors, teachers and maintenance staff.

Their insights have helped to develop an understanding of:

  • Their experiences of living and working through the initial months of the pandemic
  • How people adapted and innovated, and the new ways of working that emerged in response to challenges faced
  • What Ideas and recommendations people had for the future

The learning that has emerged has helped to shape a series of recommendations about the future ways of working for Midlothian Council which cover the following five themes:

  • Valuing community
  • Remote/flexible working
  • Digital first
  • Leading new ways of working
  • Education

The Council leadership are using these insights to develop an ambitious sustainable approach to co-designing their future with staff and communities, building upon and shaped by local assets and resources.

Read the full report

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